Terms of Service for Fussilat Academy
Class Attendance
Students and teachers are expected to be punctual for online classes, with no delays tolerated except for emergencies.
Dress Code
Students must adhere to modest attire suitable for Quran classes.
Rearranged and Makeup Classes
Students must notify the teacher at least 4 hours before the class if unable to attend. Makeup classes are limited to three per month, except for sudden illness or family emergencies.
Teacher Punctuality
In rare cases of teacher absence or lateness, students should message the teacher and await makeup arrangements.
Number of Monthly Classes/Hours
Class frequency is agreed upon upon enrollment. Changes to the study plan must be communicated to info@fussilatacademy.com or through the Live Chat icon.
Quality Control
Regular monitoring ensures high-quality learning through attendance records, teacher training, feedback, and quarterly progress reports.
Reports
Teachers provide class times and summaries after each session. Quarterly progress reports are sent to parents for review.
Rating and Feedback
Feedback is crucial for improving our service. Our Quality department seeks input from students to enhance their learning experience.
Privacy Policy
All personal information is confidential and protected. Communication via Academy-provided email is the official channel.
Payment Policy
Subscriptions must be paid after a successful trial lesson and before the next lesson. Monthly subscriptions are automatically renewed unless canceled.
Refund Policy
Unsatisfied students can request a 100% refund for unused classes by notifying info@fussilatacademy.com or Whatsapp chat group two days prior to cessation.
Public Holidays
Eid Adha and Eid Fitr holidays are observed with no classes conducted during these breaks.
Studying in the Academy Only
Studying with teachers outside of the Academy is prohibited.
Leaving the Academy
Students wishing to leave the Academy should notify info@fussilatacademy.com or Whatsapp chat group at least two days in advance, stating the reason for departure.